| Executive By-lines


Perspective:
Why IT does--and does not--matter
IT
infrastructure-outsourcing companies are using to their advantage
brilliant IT engineers and modern IT automation and management tools
and have created state-of-the-art IT management services that are being
steadily scaled throughout North America. The success of these
companies validates Carr's thesis: IT infrastructure is becoming just
another utility for business. And just as it doesn't make any sense for
businesses to build, staff and maintain their own electrical generation
plants, it doesn't make any sense to build, staff and maintain their
own plants to generate datatricity. [more]


Perspective:
The lessons of Sasser
Three
weeks before the Sasser worm began to slither across the Internet,
Microsoft published a patch to block the hole the worm uses to tunnel
inside computers. [more]
Speeches

Luncheon Keynote at Worldwide Shared Services Summit
Shared Values, Shared Success
Good
afternoon everyone. I’m delighted to be here today because I believe
this is the most important group of business people in the world at the
most important moment ineconomic history meeting on the most important
topic. We – all of us right now – are riding atopthe biggest business
opportunity of the century, and the most important topic is success. I
wantto share with you what I believe to be the key to success in a
shared services economy.
Just in case your toes aren’t already curled in excitement about our times and this opportunity, let’s review where we are. [more]

Conference Board Summit on Leadership
Value-Based Leadership
Good
morning ladies and gentlemen. I’m going to talk about what I’ve learned
about organizational leadership based on my experience as a CEO of
three different companies, two public and one private. Every
organization needs values that guide it through good times and bad. It
is my belief that this applies to all organizations, large or small,
global or local, public or private.
During
the past three decades that I’ve led companies, no other time has been
more complex. Four factors -- economic dislocation, a fundamental loss
of trust, greed and political and social chaos -- have combined to
create the perfect storm for CEOs and, of these four, economic
dislocation is probably the factor that has been most troubling. [more]
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